This privacy policy applies to users of the ggb99 website (ggb99.lat). It is a formal description of how personal information of users in Bangladesh is processed. Please read this policy carefully before using the platform. If any changes are made to this policy, the updated version will be published on this page and you will be notified of any significant changes.
1
Introduction and Scope of Application
ggb99 is a trusted online gaming platform operated for users in Bangladesh. We believe that user privacy is a fundamental right, and protecting the information you share with us while using our services is our primary responsibility.
This privacy policy applies to all of the following:
- Any person who visits the ggb99.lat website.
- Any person who creates an account and uses ggb99's services.
- Any person who contacts our support team.
If you do not agree with the terms described in this policy, please refrain from using our platform. By using ggb99, you are considered to have accepted all the terms of this policy.
2
What Information We Collect
We may collect two types of information from you: information you voluntarily provide, and information automatically collected through your use of the platform.
2.1 Information Provided Directly
When creating and managing your account, you may provide the following information:
- Full name
- Date of birth (for age verification — minimum 21 years)
- Email address
- Mobile number
- Payment information (bKash, Nagad, Rocket, Upay or bank account number)
- Documents submitted for identity verification (copy of national ID card or passport)
2.2 Automatically Collected Information
When you visit our website, the following information may be collected automatically:
- IP address and approximate location
- Browser type and version
- Device type and operating system
- Pages visited and time spent on each
- Cookies and tracking tokens
- Session data and login times
Important: We never collect and will never collect your payment PIN, OTP, or full bank account password.
3
Purpose of Using Information
ggb99 uses collected information for the following legitimate purposes:
3.1 Account and Identity Verification
We use your personal information to confirm the identity of each account holder and to prevent unauthorised access. This is essential for the security of your account and the overall protection of the platform.
3.2 Transaction Processing
Your payment information is used to successfully process deposit and withdrawal requests. ggb99 currently handles transactions via bKash, Nagad, Rocket, Upay, and bank transfer.
3.3 Providing Customer Support
Your information is used to assist you through our 24/7 live chat and email support services. Support history is retained so that similar issues arising in the future can be resolved quickly.
3.4 Fraud Prevention and Security
Our system automatically analyses activity to detect unusual behaviour, creation of multiple accounts, or fraudulent transactions. This is necessary to protect all users.
3.5 Platform Improvement
By analysing user behaviour, we improve ggb99's interface, game options, and overall experience. This analysis is generally based on anonymised data.
4
Cookie and Tracking Technology
ggb99 uses cookies and similar tracking technologies on its platform. Cookies are small text files stored in your browser that help us improve the quality of our services.
4.1 Types of Cookies We Use
- Essential cookies: Required to maintain login sessions and ensure security.
- Functional cookies: To remember your preferences (language, display settings).
- Analytics cookies: To understand website traffic and usage patterns.
4.2 Cookie Control
You can disable cookies at any time by changing your browser settings. Please note that disabling essential cookies may prevent some features of ggb99 from working properly.
5
Information Sharing and Third Parties
ggb99 never sells your personal information or shares it with third parties for commercial purposes. However, sharing information may be necessary in the following limited circumstances:
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Payment processors: Payment processors such as bKash, Nagad, Rocket, Upay, and associated banks receive only the minimum information necessary to complete transactions.
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Technology partners: Technology service providers that assist in operating the platform, who are contractually required to comply with our privacy standards.
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Legal obligations: In response to a court order or a lawful request from a government authority.
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Fraud prevention: When required for the investigation of serious fraud or criminal activity.
All third parties contracted with us are contractually obligated to maintain privacy protection standards equal to or higher than those in this privacy policy.
6
Data Security Measures
ggb99 has implemented industry-standard technical and administrative security measures to keep your information secure.
6.1 Technical Security
- SSL (Secure Sockets Layer) encryption — active at every stage of data transmission.
- Sensitive data (such as passwords) stored using strong encryption algorithms.
- Firewall and intrusion detection systems.
- Regular security audits and vulnerability testing.
6.2 Administrative Security
- Only authorised staff have access to your personal information.
- All staff work under confidentiality agreements.
- Data access logs are recorded and monitored.
However, no method on the internet is completely secure. In the event of any cyber attack or data breach, we commit to notifying the affected users as quickly as possible.
7
Data Retention Period
ggb99 retains your personal information only for as long as necessary. The following general policy is followed:
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Active accounts: For as long as the account is active and for a reasonable period thereafter.
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Transaction records: In accordance with financial regulations and audit requirements.
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Identity verification documents: For the period specified under applicable rules and regulations.
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After account closure: Certain specific information may be retained for a defined period due to legal obligations.
8
Your Rights
As a user of ggb99, you have the following rights over your own personal information:
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Right of access: The right to know what information is stored in your account.
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Right of rectification: The right to request correction of inaccurate or outdated information.
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Right of erasure: The right to request deletion of your information in certain circumstances (though this may not be possible where legal obligations exist).
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Right to object to processing: The right to object to the processing of your information for specific purposes.
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Right to portability: The right to request that certain information be provided in a structured format.
To exercise any of these rights, please contact our support team. We will consider your request and respond as quickly as possible.
9
Protection of Minors
ggb99 is for persons aged 21 and above only. We do not knowingly collect personal information from any minor. Age verification is mandatory at the time of account creation.
If it comes to our attention that a person under the age of 21 has created an account, that account will be closed immediately and the associated information will be deleted.
Warning: If anyone in your household under the age of 21 attempts to use this platform, please contact us.
10
Policy Changes and Updates
ggb99 reserves the right to revise this privacy policy from time to time. In the event of changes:
- The updated policy will be published on this page.
- Registered users will be notified by email in the case of significant changes.
- Continued use of the platform after any changes will be taken as acceptance of the new policy.
Users will be given adequate notice before any significant changes are made to the policy.
11
Responsible Gaming and Data Use
ggb99 prioritises responsible gaming. We may analyse information relating to your gaming behaviour for the following purposes:
- To identify patterns of excessive gaming and provide support to the relevant users.
- To make self-exclusion or limit-setting options conveniently available.
- To keep the overall gaming experience safe and enjoyable for users.
For more details on responsible gaming, please read our Responsible Gaming page.